---
title: "Webview Password Help"
url: https://myclinicalchart.com/PWHelp
description: "The archived WebView password policy: 6-16 characters with one letter, one number and one special character, a 90-day reset and a five-attempt lockout."
published: 2026-08-10
updated: 2026-08-10
---

# Webview Password Help

Published 2026-08-10

Archived from `/PWHelp.html` · published as “Webview Password Help” · undated

This page opened in a small window from the start page whenever a patient could not sign in.

## Password Help

- WebView security has been enhanced. You may be prompted to reset your password.
- **Your new password must have 6-16 characters, including one letter, one number, and one special character.**
- **You will have to reset your password every 90 days.**
- **After 5 failed login attempts, your WebView access will be diabled and you will need to contact the office to have your access and password manually reset.**
- Please take care of your WebView passwords.

## What are special (or non-alphanumeric) Characters?

- See the keyboard image above.
- The usual characters are `!@#$%^&*()` - See the highlighted keys.
- They are any characters that do not contain the value of a number or a letter.

The keyboard illustration referred to above is not present in the files, so the text is reproduced without it.

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