--- title: "Help material for the WebView patient portal" url: https://myclinicalchart.com/ description: "Archived help material for the WebView patient web portal published on myclinicalchart.com in 2012-2013: terms of use, password policy, usage tips and consultant access." --- # Help material for the WebView patient portal An archive of the help material that this domain published for the WebView patient web portal: the start page and its Terms of Use, the consultant terms, the password policy, the usage tips, and the record of the walkthrough video. 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Getting started - Signing in and passwords - Using secure messaging - Consultant access - Video walkthrough **IMPORTANT:** The WebView portal is **NOT** to be used for urgent or emergency situations. **In the event of an emergency, call 911, or go directly to the emergency room.** ## Topics ### Getting started - [WebView Start Page and Terms of Use](https://myclinicalchart.com/WVfirstpage.html) - [When WebView must not be used](https://myclinicalchart.com/WVfirstpage.html#emergency) - [How long a reply can take](https://myclinicalchart.com/WVfirstpage.html#messaging) - [Video walkthrough of the portal](https://myclinicalchart.com/WVVideo/Webview.html) ### Signing in and passwords - [Password Help](https://myclinicalchart.com/PWHelp.html) - [What a new password must contain](https://myclinicalchart.com/PWHelp.html#rules) - [What counts as a special character](https://myclinicalchart.com/PWHelp.html#special) - [Usernames are case sensitive](https://myclinicalchart.com/WVTips.html#usernames) ### Using secure messaging - [Webview Tips](https://myclinicalchart.com/WVTips.html) - [Regarding secure messaging](https://myclinicalchart.com/WVfirstpage.html#messaging) - [One topic per message thread](https://myclinicalchart.com/WVTips.html#threads) - [Messaging staff rather than a physician](https://myclinicalchart.com/WVTips.html#routing) ### Consultant access - [Terms of Use for Consultants](https://myclinicalchart.com/consultant.html) - [Messages carry no read verification](https://myclinicalchart.com/consultant.html#verification) - [Access is monitored by logon audit](https://myclinicalchart.com/consultant.html#audit) ### Video walkthrough - [Using WebView at SFP](https://myclinicalchart.com/WVVideo/Webview.html) - [Recorded metadata, 22 December 2012](https://myclinicalchart.com/WVVideo/Webview.html#record) ## Questions the portal help pages answered 1. What must a new password contain?6–16 characters, including one letter, one number, and one special character. [Read the source page](https://myclinicalchart.com/PWHelp.html#rules) 2. How often must the password be reset?Every 90 days. [Read the source page](https://myclinicalchart.com/PWHelp.html#rules) 3. What happens after five failed login attempts?WebView access is disabled and the office has to reset the access and password manually. [Read the source page](https://myclinicalchart.com/PWHelp.html#rules) 4. What counts as a special character?Any character that is not a number or a letter — the usual ones are `!@#$%^&*()`. [Read the source page](https://myclinicalchart.com/PWHelp.html#special) 5. Is the username case sensitive?Yes, and each family member has a unique username. [Read the source page](https://myclinicalchart.com/WVTips.html#usernames) 6. How long can a reply to a message take?It may sometimes take 3 business days to receive a response to an email request. [Read the source page](https://myclinicalchart.com/WVfirstpage.html#messaging) 7. Can WebView be used in an emergency?No. In the event of an emergency, call 911, or go directly to the emergency room. [Read the source page](https://myclinicalchart.com/WVfirstpage.html#emergency) ## Having trouble using Webview? - You cannot sign in, or you are prompted to reset your password [Password Help](https://myclinicalchart.com/PWHelp.html) - Your new password keeps being rejected [the special-character rules](https://myclinicalchart.com/PWHelp.html#special) - You sent a message from the wrong family member’s chart [Webview Tips](https://myclinicalchart.com/WVTips.html) - Your reply has not arrived yet [the three-business-day expectation](https://myclinicalchart.com/WVfirstpage.html#messaging) - You are a consultant rather than a patient [Consultant Access](https://myclinicalchart.com/consultant.html) - You are not sure what the portal does [the video walkthrough record](https://myclinicalchart.com/WVVideo/Webview.html) The original start page also offered a “Go Back” button to the practice website and a “Proceed” button into the portal. Neither is reproduced here. ## The documents, by date - [WebView Start Page](https://myclinicalchart.com/WVfirstpage.html)© 2013Getting started - [WebView Consultant Start Page](https://myclinicalchart.com/consultant.html)© 2013Consultant access - [Webview Password Help](https://myclinicalchart.com/PWHelp.html)undatedSigning in and passwords - [Webview Tips](https://myclinicalchart.com/WVTips.html)undatedUsing secure messaging - [Using WebView at SFP](https://myclinicalchart.com/WVVideo/Webview.html)recorded 22 December 2012Video walkthrough ## Archived route record *Every route from this domain, with its title exactly as published.* | Original path | Page title | What it held | |---|---|---| | `/index.html` | Welcome to Webview | Welcome splash with a two-second redirect to the start page | | `/WVfirstpage.html` | SFP Webview Start Page | Patient Terms of Use, emergency notice and help links | | `/consultant.html` | SFP Webview Start Page | Consultant variant of the start page and its Terms of Use | | `/PWHelp.html` | Webview Password Help | Password rules and the special-character explainer | | `/WVTips.html` | Webview Tips | Five usage tips for the portal | | `/WVVideo/Webview.html` | Using WebView at SFP | Embedded walkthrough page, Dublin Core dated 2012-12-22 |